Shipping policy

Shipping Policy

Thank you for shopping with Maven. We work hard to make your ordering experience simple and transparent. Please review the information below regarding order processing, shipping, tracking, and delivery.

Shipping Destinations

Maven currently ships to eligible addresses within the United States only.

We do not currently offer international shipping. As Maven grows, additional shipping destinations may become available.

Shipping Rates

Maven offers free standard shipping on eligible U.S. orders, unless otherwise stated at checkout.

Any optional expedited or upgraded shipping services, when available, and their associated costs will be displayed at checkout before your order is placed.

Order Processing

Orders generally require 1–3 business days for processing before shipment.

Business days are Monday through Friday, excluding applicable holidays.

Processing times may occasionally be longer during holidays, promotional periods, periods of unusually high order volume, or circumstances outside our reasonable control.

Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.

Estimated Delivery Times

After processing, most orders are expected to arrive within approximately 3–10 business days.

Delivery estimates are provided as estimates and are not guaranteed unless expressly stated otherwise. Carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside Maven's reasonable control may affect delivery.

If a product has a substantially different expected delivery timeframe, we will make reasonable efforts to disclose that information on the applicable product page or during checkout.

Multiple Shipments

Some orders containing multiple products may arrive in separate packages or on different days.

If your order is divided into multiple shipments, you may receive separate shipping confirmations and tracking information.

You will not be charged additional standard shipping solely because an order is shipped in multiple packages.

Order Tracking

When tracking information is available, you will receive it using the contact information provided with your order.

Please allow time for the carrier to activate or update tracking information after a shipping confirmation is issued.

Carrier tracking may occasionally experience delays or display limited information while a package is in transit.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you notice an error after placing your order, contact us immediately at hello.mavengoods@gmail.com. We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

Maven is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges resulting from an incorrect address, refused shipment, or reshipment may be the customer's responsibility where permitted by applicable law.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please review your tracking information first.

If tracking has not updated for an extended period or you believe your package may be delayed or lost, contact us at hello.mavengoods@gmail.com with your order number.

We will review the shipment and, when appropriate, work with the applicable carrier or fulfillment provider to investigate the issue.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it, please:

Verify that the shipping address on your order is correct.
Check around your property and any designated delivery locations.
Check with household members or neighbors when appropriate.
Allow up to 24–48 hours, as carriers may occasionally mark packages delivered shortly before final delivery.

If you still cannot locate your package, contact us at hello.mavengoods@gmail.com and we will assist you with the available next steps.

Lost or Damaged Shipments

If your order arrives damaged, or tracking indicates a potential shipping loss, please contact us as soon as possible at hello.mavengoods@gmail.com.

For damaged shipments, please retain the item and its original packaging and provide photographs of the product, packaging, and shipping label when requested. This information may be necessary to investigate the shipment and determine an appropriate resolution.

Please do not discard a damaged product or its packaging until we have reviewed your request.

Refused or Unclaimed Packages

Maven is not responsible for packages that cannot be delivered because they were refused, left unclaimed, or addressed using inaccurate or incomplete information supplied during checkout.

If a package is returned under these circumstances, any refund or reshipment eligibility will be determined after the circumstances and associated shipping costs have been reviewed.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello.mavengoods@gmail.com.

We will make reasonable efforts to accommodate your request. However, orders are processed quickly, and we cannot guarantee changes or cancellations once fulfillment has begun.

Returns

Shipping-related returns and refunds are subject to our Return & Refund Policy.

Please contact us before returning an item. Do not send a product to the address shown on its original shipping package unless Maven specifically instructs you to do so.