Refund policy

Return & Refund Policy

At Maven, we want you to be happy with your purchase. If something isn't right with your order, please contact us at hello.mavengoods@gmail.com and we'll be happy to assist you.

30-Day Return Policy

We accept return requests for eligible items within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition in which it was received
Include all original tags, accessories, manuals, and components, if applicable
Be returned in its original packaging
Include proof of purchase or your Maven order number
Meet the product-specific return requirements described below

Maven reserves the right to deny a return or refund if an item does not meet these requirements.

How to Request a Return

Before returning any item, please contact us at hello.mavengoods@gmail.com.

Include your:

Full name
Order number
Item(s) you wish to return
Reason for the return
Photos of the item and packaging if the product arrived damaged, defective, or incorrect

If your return is approved, we will provide you with return instructions and the appropriate return address.

Do not return your order to the address shown on the original shipping package unless Maven specifically instructs you to do so.

Because we work with multiple fulfillment partners, the appropriate return location may vary by product. Items returned without prior authorization may not be accepted or eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at hello.mavengoods@gmail.com.

Please provide your order number along with clear photographs of the product, packaging, shipping label, and any visible damage or defect when applicable.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, refund, or other remedy as appropriate.

If Maven or our fulfillment partner made an error with your order, you will not be responsible for costs associated with correcting that error.

Personal Care & Beauty Products

For health, hygiene, and safety reasons, personal-care, skincare, cosmetic, and beauty products that have been opened, used, tested, or had their original seal removed are not eligible for return due to a change of mind.

Unopened, unused, and sealed personal-care and beauty products may be eligible for return within the 30-day return period.

This restriction does not prevent you from contacting us about an item that arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Non-Returnable Items

Certain items cannot be returned, including:

Opened or used personal-care, skincare, cosmetic, or beauty products
Perishable goods
Personalized or custom-made products
Gift cards
Items specifically identified as final sale
Products that cannot safely or hygienically be resold after opening or use

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Change-of-Mind Returns

If you decide you no longer want an eligible item, you may request a return within the 30-day return period.

Unless otherwise stated by Maven, customers are responsible for return-shipping costs for change-of-mind returns.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error by Maven or our fulfillment partner.

We recommend using a trackable shipping service when returning an item. Maven is not responsible for return packages that are lost or damaged before reaching the designated return location.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, color, style, or variation, you may return the original item if it is eligible under this policy and place a separate order for the desired item.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days after refund approval for the refund to be processed. Your bank or credit-card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed after we notified you that your refund was approved, please contact us at hello.mavengoods@gmail.com.

Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because the address provided was incorrect or incomplete, the package was refused, or the package was not claimed, please contact us. Any reshipping or refund eligibility will be determined based on the circumstances of the order and any costs incurred in returning the package.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello.mavengoods@gmail.com.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing, fulfillment, or shipment, we may be unable to cancel it. If cancellation is no longer possible, the order may need to be handled under our standard return policy after delivery.

Refunds for Orders Reported as Not Received

If tracking shows that your package has not been delivered within the expected delivery period, please contact us so we can investigate the shipment with the applicable carrier or fulfillment partner.

If tracking indicates that an order was delivered but you cannot locate it, please check the delivery location, surrounding property, household members, and neighbors when appropriate before contacting us.

We will review delivery issues individually and assist with available carrier or fulfillment-partner procedures. A tracking status of “delivered” does not automatically guarantee or prohibit a particular resolution; eligibility for a replacement or refund will depend on the circumstances and applicable law.

Returns Sent Without Authorization

Returns must be approved by Maven before they are shipped.

Items sent to Maven, a supplier, manufacturer, fulfillment partner, or an address appearing on the original package without prior return authorization may not be accepted or refunded.

Always contact hello.mavengoods@gmail.com before sending an item back.

Policy Abuse

Maven reserves the right, to the extent permitted by law, to refuse returns or take reasonable action in cases involving suspected fraud, return abuse, manipulation of the return process, or repeated violations of this policy.

Nothing in this policy limits any rights or remedies available to customers under applicable law.